Self service is revamped
Cloud Services

Self-Service Is Revamped And Here To Stay

To enhance the customer experience after the Covid-19 pandemic, self-service technology became invaluable to manage the skyrocketing number of customer support. 56% of the telcos agreed that enhancing the customer experience is a priority for 2022. During the pandemic crises, self-service technology is rapidly adopted, which is now here to stay. Self-service technology is now […]

Data analytics

Harnessing Data Analytics To Enhance Customer Experience And Reduce Churn

Due to the rapid technological innovation and intense price wars, Internet Service Providers (ISPs) and Communication Service Providers (CSPs) today operate in a highly disruptive marketplace. Customer demands continue to evolve in an increasingly complex digital landscape due to which subscriber churn remains a major challenge. The traditional strategies retention will no longer be considered […]