Self-service subscription model

Innovative Subscription Models to Come with the Help of Self-service Capabilities

Self-service is rapidly becoming the important factor of the customer support function for subscription-based business models. The customer experience (CX) is an important component of today’s subscription revolution. It is becoming even more important to focus on the needs of the individual subscriber as more and more businesses move towards a subscription-based recurring revenue model. […]

Data analytics

Harnessing Data Analytics To Enhance Customer Experience And Reduce Churn

Due to the rapid technological innovation and intense price wars, Internet Service Providers (ISPs) and Communication Service Providers (CSPs) today operate in a highly disruptive marketplace. Customer demands continue to evolve in an increasingly complex digital landscape due to which subscriber churn remains a major challenge. The traditional strategies retention will no longer be considered […]