Back in the day, change was not easy. We didn’t have email or social media for quick communication. We had to visit in person to the nearest retail store to check out what’s “trending”. We generally use snail mail. We managed from the top-down. And because of these, the change didn’t happen overnight. Change is […]
To enhance the customer experience after the Covid-19 pandemic, self-service technology became invaluable to manage the skyrocketing number of customer support. 56% of the telcos agreed that enhancing the customer experience is a priority for 2022. During the pandemic crises, self-service technology is rapidly adopted, which is now here to stay. Self-service technology is now […]
There are numerous benefits of cloud services, making a move to the cloud is worth considering for small businesses. We are living in the digital and most competitive era where almost all businesses are worried about data security. Cloud technology is here to ease the transformation by providing the cloud platform for secure storage and […]
We are living in a digital world where customer experience is as vital as the growth of the business. It becomes of utmost importance for the telcos to best utilize the emerging digital technologies to reimagine and revolutionize their B2B customer experience. Most of the companies have already adopted the digital journey even before the […]
An alternative way of getting the internet in your home is Satellite Broadband. Such as the satellite TV, it is transmitted all the way from space to a satellite dish that’s installed on the property. Just like the normal broadband it then gets hooked up to a Wi-Fi router. It is expected to become a […]
Over the last 9 years, the subscription economy has grown nearly 6 times (more than 435%). Subscription has now become the business model of the 21st century. Predictable revenue, reducing churn, forecasting inventory, valuable customer data, and increased average order value, etc. are the multiple reasons why businesses are implementing this model. Businesses have been […]
Self-service is rapidly becoming the important factor of the customer support function for subscription-based business models. The customer experience (CX) is an important component of today’s subscription revolution. It is becoming even more important to focus on the needs of the individual subscriber as more and more businesses move towards a subscription-based recurring revenue model. […]
