To enhance the customer experience after the Covid-19 pandemic, self-service technology became invaluable to manage the skyrocketing number of customer support. 56% of the telcos agreed that enhancing the customer experience is a priority for 2022. During the pandemic crises, self-service technology is rapidly adopted, which is now here to stay. Self-service technology is now […]
Self-service is rapidly becoming the important factor of the customer support function for subscription-based business models. The customer experience (CX) is an important component of today’s subscription revolution. It is becoming even more important to focus on the needs of the individual subscriber as more and more businesses move towards a subscription-based recurring revenue model. […]
