We are living in a digital world where customer experience is as vital as the growth of the business. It becomes of utmost importance for the telcos to best utilize the emerging digital technologies to reimagine and revolutionize their B2B customer experience. Most of the companies have already adopted the digital journey even before the […]
Over the last 9 years, the subscription economy has grown nearly 6 times (more than 435%). Subscription has now become the business model of the 21st century. Predictable revenue, reducing churn, forecasting inventory, valuable customer data, and increased average order value, etc. are the multiple reasons why businesses are implementing this model. Businesses have been […]
Due to the rapid technological innovation and intense price wars, Internet Service Providers (ISPs) and Communication Service Providers (CSPs) today operate in a highly disruptive marketplace. Customer demands continue to evolve in an increasingly complex digital landscape due to which subscriber churn remains a major challenge. The traditional strategies retention will no longer be considered […]
